Mārama collects real-time feedback from your consumers and their family / whānau and presents the results in attractive graphical displays. Mārama has been developed by CBG in a large two year trial funded by the Health and Disability Commissioner. The core Mārama questions are available in 7 different languages.
Mārama is a standard survey tool, however, organisations can add additional questions following the core set of questions. Organisations may also develop their own additional surveys. Mārama includes powerful Business Intelligence tools that let you develop and distribute your own analyses of your data.
Download our User guide
Need help using Mārama Real-Time Feedback? Download our handy User Guide below.
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Advanced Analytics and BI
Frequently Asked Questions
How do I sign up?
Please register via the Expression of Interest form on this site and a member of the team will be in touch to discuss your requirements or email firstname.lastname@example.org. Have a play with the pricing calculator to help you decide how many surveys you want to start with and number of devices.
Can we use Mārama for our current Consumer Satisfaction Survey?
Yes. The Ministry of Health have indicated their intent to replace the current paper-based survey with Mārama.
How much does Mārama cost?
Please use the pricing calculator to see exactly what Mārama Consumer Experience Real-time Feedback would cost per annum for your organisation. There are a wide range of customisation and support options. The site license is $2800 pa and includes…
- Use of Mārama RTF survey software
- Unlimited data collection from 5 devices and then $100 per additional device pa after that (sites need to purchase own hardware). See the Recommended Devices document in Documents section for operable Andriod/iOS devices.
- One survey – HDC RTF question set*
- Mārama RTF live results dashboard
- Set of organisational detailed reports
- Option to use URL driven surveys as an extra means of feed-back collection.
*Option of adding 2 (recommended for survey brevity) additional questions into HDC survey – $150 set up fee per additional question applies.
The analytics includes a real-time reporting website and a full Business Intelligence system. You can design and distribute your own reports which can be as simple or sophisticated as you want. You can also buy additional surveys for $1000 which we will design and modify for you – you only need to supply the text and translations.
What are the Mārama questions?
I am completing this survey as… a consumer or service user or person seeking support OR family, whānau or friend
Thinking about your most recent experience with the service/people who support you, how much do you agree or disagree with the following statements (5 point Likert with smiley faces).
Q1 Relationship/Partnerships. I feel respected
Q2 Communication/Information. I am involved in decision making
Q3 Continuity of Care/Coordination. The people I see communicate with each other when I need them to (Don’t know option)
Q4 Family Involvement. My family / whānau are given information and encouraged to be involved (N/A option)
Q5 Recovery and Support. I have the support I need for the future
Q6 Recovery and Support. Our plan is reviewed regularly
Q7 Friends and Family. I would recommend this service to friends and family if they needed similar care or treatment
Q8 Free Text. Is there anything you want to say about your recent experience with the service or anything you think we can improve on?
Demographics: Age group / Gender / Ethnicity
What hardware or devices do we need?
The Mārama service is hosted on CBG’s own servers – all reports, the surveys designer, survey management and Business Intelligence websites can be accessed on any web browser. Please see the list of RECOMMENDED DEVICES AND SPECIFICATIONS
If you wish to purchase another device not on this list it will need to be approved by CBG before purchase so that we can be sure it meets the minimum specifications needed to run Mārama.
Is the data safe?
What is a 'Site'?
For example, several NGO’s may wish to spread the cost by using one site licence, which includes 5 device licenses, but purchase additional device licenses. We require one identified liaison person at each ‘site’ to work with, so in the example above there would need to be an identified person to manage all organisations that come under that site license.
What if I want more than two additional questions?
For the HDC core survey only two additional questions are recommended. Provider, consumer and family / whānau feedback in the pilot advocated for the survey to be short and easy to understand. The survey encourages people to complete multiple times, as their experiences may vary each contact or appointment.
Dependent on your organisation’s use case, it may be reasonable to use more than two additional questions. These can be set up at the same $150.00 one-off cost.
Do we need to get our additional questions translated?
The HDC question set is available in 7 languages. The additional questions need to be translated as they are part of the same survey. For any additional surveys, organisations can run in one language, several, or all listed below.
Organisations are responsible for their own translations. As more organisations use Mārama we will develop a bank of questions and translations, which will be made accessible to participating organisations to select from. Currently we have set of additional questions and translations used in the pilot you may wish to use.
How can we see the results and analyses?
Included in the site license is an impressive analytics package which is continually improving.
1. Live reports updating every 10 minutes- provides a simple summary of results, good for presenting to the public and services. See example
2. Organisational reports updating hourly, see example. A set of automatically populated analyses for the HDC question set. Accessible via a secure website, with numerous sharing and broadcasting options. You can also opt to use a full Business Intelligence system. You can design and distribute your own reports with the drag and drop editor. A simple analysis can take only a few minutes to create.
If you prefer, we can quote to design and modify your surveys. Where appropriate we can make additional analysis available for all participating organisations, growing the standard set of analysis over time.
What support do you offer?
CBG/Te Pou will work at a reasonable level with one key identified person for each site licence, to ensure they are able to use the software and are able to load and run the survey(s). Your organisation is responsible for wider staff training unless otherwise arranged.
CBG can provide a quote for additional technical support, training, and development of additional analytics, question/survey design and writing if required. Higher level support may incur additional costs at the discretion of CBG and in negotiation with the client.
Depending on demand, training videos will be further developed for use of the anayltics tool. An hour’s worth of training videos are available. Contact email@example.com to view.
CBG is in the process of handing over most client liaison to Te Pou. Both CBG and Te Pou have access to the firstname.lastname@example.org support account. CBG will still respond to all technical support requests.
Expression of Interest
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